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Shipping & Delivery

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.

Modestly Unique curates every new order that is shipped in the absolute most timeliest manner possible, multiple items can take 1-2 business days to process before shipping from our warehouse. In-stock items will ship from our warehouse within 1-4 business days of the purchase date. Once your order leaves our warehouse, it should arrive in 3-5 business days depending on your selected shipping preferences. 

Please note that your order may experience delays due to a high volume of orders during promotional events or holidays.

US Rates (Contiguous 48 States)

Rates for the contiguous 48 states are available on product pages under Shipping and Returns.

Territories we are able to ship to include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico and Virgin Islands.

We ship most U.S. orders via FedEx or USPS depending on the size and weight of the order and which items are ordered. We prefer to ship in as few boxes as possible to conserve materials, but in the event that one or more of your items will require additional processing time, we will ship your available items as soon as possible.

Please note: We ship Monday - Friday, and do not count weekends or U.S. holidays as business days.

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product's availability date changes. Please contact our Guest Services Team for additional information.

All prices in our stores and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.

Shipping Updates & Alerts

Communication is key ‚Äď we‚Äôll keep you updated throughout the shipping process with email and SMS notifications.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA¬†- Within 2-5 business days
  • Canada¬†- Within 3-10 business days
  • Europe¬†- Within¬†2-5 business days
  • Rest of the World¬†- Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I DIDN'T RECIEVE MY ORDER

Please email us: support@hartloom.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?

All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE (PACKAGE PROTECTION)

Shipping insurance is offered at checkout. It's provided by Bring the Love and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - support@hartloom.com

Please note - shipping insurance is non-refundable once your order has shipped.

PRODUCT PROTECTION

Some of our products will offer Product Protection. Purchasing the plan is optional, and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.

Terms and Conditions
2 year Product Protection starts from date of purchase

Protection Plan Covers

  • Damaged Pendant
  • Damaged Chain
  • Stone Repair: Replacement or Fixes
  • Tarnished Jewelry
  • Not including lost or stolen items

Additional terms

  • 2 Year Product Protection Plan includes one replacement / repair per covered product.
  • If your jewelry has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).
  • The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
  • If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
  • Please note, lost or stolen items are not covered by the plan.
  • Claims can be sent to support@hartloom.com


Please note - product protection is not refundable once the order has shipped.

 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

 

Customer support is provided by Hartloom - they can be reached at support@hartloom.com

Additional Important Info

  • Tracking is available for all USA Domestic orders, and orders to around 36 international countries.

  • The tracking will be uploaded to the Shopify or Etsy order automatically by the end of the day we ship it

  • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.

  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.

  • Hartloom¬†does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with Hartloom Package Protection.

  • Metal art works slightly differently:

    • ¬†Metal Art products are¬†only shipped within the USA¬†right now.¬†¬†

    • They ship via¬†UPS or USPS.

    • We¬†cannot ship to PO Boxes.¬†

    • Shipping is charged by the size, at¬†$9.50 / $12 / $13 / $15.50 (from smallest to largest)